1. Land in the right lane
Specific-intent queries land on a service page like roofing or heating and cooling. Broad-intent queries land on a category chooser first.
This is the core interaction model for ServiceMatch: clear service lanes, postcode-first forms, and quote journeys built for consumer intent.
Specific-intent queries land on a service page like roofing or heating and cooling. Broad-intent queries land on a category chooser first.
Postcode and job type come first. The rest of the flow only asks what is needed to complete the request clearly.
At the end of the consumer flow, the enquiry is packaged for follow-up and sent onward through the live lead route.
The process page should still let a consumer move straight into a working postcode-first lead flow.