SM ServiceMatch How it works
How It Works

Different search intent should lead into different quote journeys.

This is the core interaction model for ServiceMatch: clear service lanes, postcode-first forms, and quote journeys built for consumer intent.

1. Land in the right lane

Specific-intent queries land on a service page like roofing or heating and cooling. Broad-intent queries land on a category chooser first.

2. Start with location and service type

Postcode and job type come first. The rest of the flow only asks what is needed to complete the request clearly.

3. Finish the enquiry

At the end of the consumer flow, the enquiry is packaged for follow-up and sent onward through the live lead route.

Try The Flow

Start a live enquiry from here.

The process page should still let a consumer move straight into a working postcode-first lead flow.